Our car purchase experience at Parkway was quite pleasant. Since we are "out of town" buyers (40 miles away) we didn't know much about Parkway or how they may be to deal with. Randy's friendly, capable and professional attitude convinced us we didn't need to be concerned. He was helpful and responsive to our questions. The clincher was loaning the car to us overnight. How often does that happen with someone you just met? The new building has a contemporary, comfortable and spacious showroom with customer amenities, and convenience individual sales offices. With all these things, sales and support people, inventory and facilities, add up to a great car buying experience.
Pulled in to one of 3 empty express bays, 46 minutes before closing on Friday evening, to get a fuel filter changed on the Cummins. I was told they couldn't do it until Saturday. All three bays were empty, on the doors it says to pull in, so I did. Apparently the highly trained professionals need more than 46 to write a work order and swap a filter. I can do it 10. It is a cake job if you have long arms. It only takes one wrench. They really must want to ripoff a guy on tech time for this easy service. Not impressed. Going back--fat chance.
I have purchased 2 vehicles and now just began a new lease with Parkway Ford. They are always such a pleasure to deal with. They staff is very professional and kind. When I leave the lot I do not feel like I am just another customer, but more like I have friends there. If you have any questions or concerns they will contact you immediately with no hesitation and will take care of whatever it is in a quick timely manner. I will return to them for all of my future purchases and I would recommend them to anyone looking to purchase or lease a vehicle. I am thankful that I have met Ron Farver he understands what I am looking for and makes it happen!
Recently leased my 2017 Ford F-150 from them. The last 2 leases have come from 70+ miles from my home & I can safely say it's because of my sales associate, Randy & his sales manager, Bill Kegley, I can foresee a future dealing with this facility. Very professional & thorough when it comes to dealing & explaining what features are available on vehicles. Keep up the good work!
Great facility, had an oil change service done one my f350, staff was a little disorganized.
Very polite and helpful and we.finally got it all done, hopefully things get better and more organized in customer and work flow processes in near future. I will go back to this location again. ABSOLUTELY AMAZING FACILITY !!!!
Parkway Ford Lincoln is a US Car Dealer based in Dover, Ohio. Parkway Ford Lincoln is located at 311 Commercial Pkwy, Dover, OH 44622, USA.
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